It could be several things, check the capture.ini file (normally %HOME%\cdssetup\OrCAD_Capture\17.2.0\ (or the release you are running) and make sure your paths to schematic symbols and PCB Footprints are defined correctly. There's an app note:- orcad.co.uk/.../Making_Footprints_Visible_in_Capture.pdf that will go through this. If this is OK I'd also check the CIS Configuration for settings like Transfer to Design and make sure these are all valid.
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